Frequently Asked Questions
Everything you need to know about your Portal Games experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic delivery, while international orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and drop your package at any authorized carrier location.
Which payment methods do you accept?
Portal Games Home Page accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress in real-time.
Are your clothing items true to size?
Most of our items follow standard sizing; however, fit can vary by style. We recommend checking the detailed size guide located on each product page to ensure the perfect fit for your measurements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.