Returns & Exchanges

At Portal Games Home Page, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the original, unworn garments with all tags intact inside the original shipping box or a similar secure mailer.

3

Attach the Label

Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing